Kirkwood Auto Center

Tire Rotation and Balancing

August 31st, 2010 by kirkwood

Tires do a lot of work. They transfer engine power and braking forces to the road; they handle steering control; and they cushion all those bumps and jolts. They also support the entire weight of the vehicle, including you and your passengers. With such critical work to do, you want your tires to do their job well. And since replacing tires is fairly expensive, you want them to last as long as possible.

There are three keys to long, even tire wear:

Proper tire inflation

Proper wheel alignment

Regular tire rotation and balancing

The front tires on a car take the brunt of the steering forces. As they push through turns, the shoulders of the front tires wear down more quickly than the rear tires. Rotating front and rear tires allows them to all wear at about the same rate. That’s especially true of front wheel drive vehicles whose front tires steer, and put the power to the road.

SUVs and pick-ups, especially four wheel drives, also tend to wear their tires more unevenly than cars because of their suspension and drive train set-up. Your owner’s manual will likely contain a schedule for tire rotation. It’s usually every 5,000 miles or so.

Also, there are different rotation patterns for different vehicles. Kirkwood Auto Center will know which is right for your vehicle. That brings us to wheel balancing. When wheels are balanced, they spin on the axel evenly. When they are out of balance, they wobble a bit. That makes the tires wear unevenly and may transmit a vibration to the car. Your service technician at Kirkwood Auto Center puts weights on your wheels to balance them out so that they turn true and smooth.

Tires are a big investment for any vehicle. They’re critical for keeping you safely on the road. The cost for regular rotation and balancing is more than made up in extended tire life. And, can you really put a price on your safety and that of your passengers?

Posted in Tires and Wheels | No Comments »

Brake Service

August 18th, 2010 by kirkwood

Brakes really aren’t optional equipment. And taking care of them isn’t optional either.

A regular brake inspection is on every car’s maintenance schedule. An inspection will check your brake system and let you know if there are any problems. Of course, if you’re having trouble with your brakes, get your car into a Wilmington or Wilmington service center right away. And watch out for these problems:

Low or spongy brake pedal
Hard brake pedal
A brake warning light that stays on
Constantly squealing or grinding brakes
Vibrations or clunking sounds when you apply your brakes

There are two types of brakes: disk and drum. Disk brakes have a rotor that’s attached to the axle. Calipers straddle the rotor, kind of like the brakes on a bicycle. Drum brakes are more common on back wheels. Pads, called shoes, push against the inside of the drum to slow the vehicle.

There are several things that need to be serviced on the brake system. First, the brake pads and shoes wear out with use, and become too thin to really help. If the brake pads wear away completely you can damage the rotors. The calipers can grind grooves in the rotor. Then the rotor must either be resurfaced or replaced and that can be expensive. But putting it off is dangerous because your vehicle won’t stop as quickly. Sometimes rotors warp or crack and must be replaced.

Brake fluid is also important. When the brakes are applied, the pressure in the fluid activates the brake pads or shoes. Not enough fluid, not enough pressure to brake properly. Also, water builds up in the brake fluid over time, which leads to corrosion, leaks and brake damage, and with hard use, the brakes could severely fade or even fail. You should change the brake fluid when your manufacturer recommends it.

There are different grades of brake pads. There are regular, metallic and ceramic – higher grades cost more, but give better braking performance and smoother operation. It’s OK to upgrade your brake pads. But, never use a grade that’s lower than what the manufacturer recommends.

Be sure to properly maintain your brakes because it’s a lot cheaper than paying your nearest Newark area body shop after an accident.

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Engine Air Filter

August 11th, 2010 by kirkwood

You may have found yourself in the following situation: You go to get your oil changed and the service adviser recommends you get a new engine air filter. You say yes, but because you didn’t know what an air filter is or what it does, you were too embarrassed to ask.

First of all, you did the right thing by getting a new one. And, you should never be too embarrassed to ask for more information. It’s your money and you have a right to understand what you’re paying for. Let’s review what an air filter does.

Air is the focus of this discussion. What is the air like outside right now? Can you see the smog? Is it full of pollen? How about dust? Anyone with hay fever can tell you that there’s plenty in the air that you can’t see. Well, it’s the engine air filter’s job to clean that air before it goes into your engine, to mix with the fuel and be burned. Without a filter, the inside of your engine would be extremely dirty from all the gunk that was burned in the cylinders.

In fact, for every gallon of gas you burn, your engine needs 12,000 gallons of air. That little filter does a very big job. It’s no wonder that the air filter gets dirty and needs to be replaced. Think about a vacuum cleaner. When the bag gets full of dust and dirt, the vacuum doesn’t clean as well. It can’t move enough air to create good suction. A clogged engine air filter is the same way – the engine can’t get enough air to burn the fuel efficiently. That means less power and wasted gas.

That’s why your manufacturer has recommended that you change your filter at regular intervals. Of course the conditions you drive in will affect how quickly the filter gets dirty. If you drive where it’s very dusty or where there’s lots of pollen or pollution, you may need to change the filter sooner. The filter is easy to check visually, so your service technician can quickly make the call. He might recommend immediate replacement, or simply let you know that it is getting close and that you’ll need to replace it soon – like at your next oil change.

Because a severely dirty air filter hurts your fuel economy, many people find that a new air filter pays for itself in gas savings before the next oil change. They also make premium air filters that have been proven to increase your horsepower and torque. If more power is important to you, a high performance air filter is some of the cheapest horsepower you can buy.

The better your car breathes, the better it runs – kind of like people. And don’t worry – if you have a question or don’t understand a recommendation just contact Kirkwood Auto Center at 302-995-6179 or www.kirkwoodautocenter/contactus.htm

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Keeping Your Wilmington Air Fresh When Driving With A Clean Cabin Air Filter

August 6th, 2010 by kirkwood

What is a cabin air filter? Is it:

A. A filter for your Wilmington house?
B. A fresh, piney scent?
C. A filter for the passenger compartment of your car?

Clever you, it’s C.

A cabin air filter cleans the outside air before it comes into the passenger compartment. It filters out common Wilmington air particles like dust, pollen, spores, bacteria, pollutants, exhaust gas, odors and even sparrows.

These high tech filters can block particles larger than 3 microns. By contrast, a grain of sand is about 200 microns.

Not all vehicles in Wilmington have cabin air filters. They are fairly new on the scene. About forty percent of new vehicles sold in Wilmington come with cabin air filters, but the number is growing every year.

Cabin air filters can make for a very nice driving environment. Your car can be a haven during our Wilmington allergy season with very little dust and pollen getting into the cabin. However, the filter eventually gets clogged. When this happens, your heating and air conditioning flow can become restricted. The filter can even get kind of smelly.

Check your owner’s manual for recommended replacement intervals. Often, the owner’s manual forgets about the cabin air filter, so ask your service technician at Kirkwood Auto Center for a recommendation. It’s usually every year or 12,000 miles / 19,000 kilometers. Change it sooner if you drive in dusty conditions around the Newark area, or if you start to notice an odor from your ventilation system.

So keep your cabin air filter clean. It may not help with your brother-in-law in the backseat, but it will make your driving experience around Wilmington more enjoyable.

Come by Kirkwood Auto Center and we’ll take a look at your cabin air filter for you.

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Serpentine Belt Replacement

July 30th, 2010 by kirkwood

Don’t you hate it when you hear that squeal from under the hood? It usually means there is a problem with the serpentine belt. The serpentine belt powers a lot of engine accessories. It runs the alternator-which charges the battery, the water pump-which cools the engine, the air conditioning and the power steering pump. All pretty important parts. It is called a serpentine belt because it snakes around a bunch of engine components.

Serpentine belts are especially tough. They can last for years and go for tens of thousands of miles. But, with time they wear out. If your belt breaks while you are driving, everything will come to a halt within minutes. You have to stop the car or it will overheat, potentially causing major engine damage. And it probably won’t be at a convenient time or place. You might even need to get your car towed to a Newark automotive service center. That is why manufacturers recommend a belt replacement on schedule. You really should get it done on schedule because a belt failure will definitely take you off the road.

If you hear a squeal when accelerating or a slow, slapping sound at idle, you should have your serpentine belt looked at. Your service technician will visually inspect your belt to see if it needs to be changed sooner than scheduled. If the belt has more than three or four cracks an inch, has deep cracks that penetrate half the depth of the belt, is frayed, is missing pieces or has a shiny glazed look, it needs to be replaced regardless of age or mileage.

Serpentine belt replacement is relatively inexpensive, especially compared with the cost and inconvenience of being stranded or getting a disabled vehicle to a service center for repairs. An ounce of prevention is worth a pound of cure. To schedule a belt inspection, call Kirkwood Auto Center at 302-995-6179. We are located in Wilmington at 4913 Kirkwood Highway.

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Kirkwood Auto Center Often Asked About Premium vs. Regular Gas

July 27th, 2010 by kirkwood

People in Wilmington Delaware often ask the question: “Will using premium gas make my car run better?” The answer is simple. But first, let’s talk about what exactly premium gasoline is.

Different grades of gasoline have different octane ratings. Regular gasoline has the lowest octane rating and premium the highest. Most gas stations around Wilmington Delaware also carry a mid-grade that falls in between the two. The octane range for the different grades of gas varies by region due to altitude differences.

Engines require different octane ratings because of design differences. For example, turbocharged engines usually require premium gas.

There’s a sticker on your gas tank filler lid that tells you the minimum octane rating your manufacturer recommends.

For help identifying the type of gasoline your engine needs, come by our Wilmington Delaware service center:
Kirkwood Auto Center
4913 Kirkwood Highway
Wilmington, Delaware 19808
302-995-6179

Read your owner’s manual carefully to see if it’s acceptable to use lower grades. With some cars in Wilmington Delaware it is; the engine control computer can adapt. You’ll lose some performance, but won’t do damage. With other engines, using a lower grade of fuel could result in serious damage; so you don’t want to save a couple of bucks at the pump only to pay it out a hundred fold at the repair shop.

Your car will run best on the grade of gasoline recommended by the manufacturer.

Today’s computer controlled vehicles are optimized to run well on the recommended grade of fuel. Using a higher grade than is recommended will not give you any additional performance or better fuel economy.

Regulations require detergents for all grades of gasoline, so your engine will have the same protection, regardless of the grade of fuel you use. If you do hear some knocking or pinging from your engine, take it seriously and get your sedan into Kirkwood Auto Center. It may be a sign that you need a tune-up or some other repair.

In times of high gas prices, we’re all conscious of making our fuel dollar go further as we drive around Wilmington Delaware. Be sure to use the right gas for your car. Keep your tires properly inflated and your vehicle well maintained and you will get the best fuel economy possible.

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Questions To Ask Your Wilmington Service Advisor

July 16th, 2010 by kirkwood

We find that a lot of Wilmington service and repair at Kirkwood Auto Center are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Wilmington automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Wilmington. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Wilmington automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Wilmington service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Kirkwood Auto Center to make an appointment.
4913 Kirkwood Highway
Wilmington, Delaware 19808
302-995-6179

Posted in Service Standards | No Comments »

Transmission Service

July 8th, 2010 by kirkwood

Let’s talk about transmission service. It can be easy to forget about getting your transmission serviced because it doesn’t need it very often. It’s easy to remember to change the engine oil – you know, every 3,000 miles or 5,000 kilometers. But proper transmission servicing keeps your car running smoothly and helps you avoid costly repairs down the road.

The transmission undergoes a lot of stress. The grit you see in used transmission fluid is actually bits of metal that wear off the gears in the transmission. In addition to that, the transmission operates at very high temperatures. Usually it’s 100 to 150 degrees higher than engine temperatures. Those high temperatures eventually cause the transmission fluid to start to break down and loose efficiency.

As the fluid gets older, it gets gritty and doesn’t lubricate and cool the transmission as well – leading to even more wear. The fluid can actually get sludgy and plug up the maze of fluid passages inside the transmission. At best, your transmission won’t operate smoothly. At worse, it could lead to costly damage.

When your transmission is running properly, it transfers more power from your engine to the drive wheels, and improves fuel economy. That’s why manufacturers recommend changing your transmission fluid at regular intervals. Your owner’s manual has a schedule for transmission service and, of course, your service center can tell you what the manufacturer recommends.

Hot and dusty conditions; towing, hauling, stop and go conditions and jack rabbit starts all increase the load on the transmission and its internal temperature. That means you need to change the fluid more often. A good rule of thumb is every 35,000 miles, 55,000 kilometers or two years. If your manufacturer suggests more frequent intervals or if you’re driving under severe service conditions, you will need to change it more often.

Most service centers have the ability to perform a transmission service while you wait and the cost is quite reasonable. It’s downright cheap when you think about how much a major transmission repair can cost! Your service technician will know the right type of transmission fluid to use. If it’s getting to be time to have your transmission serviced, do your car a favor and have it done. If not this time, then on your next service stop.

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Before You Leave Wilmington, Get A Trip Inspection

June 30th, 2010 by kirkwood

You know, at Kirkwood Auto Center we get a lot of people asking about how to prepare their car for a trip. That’s a big deal. You could be driving through mountains and deserts in some pretty lonely areas outside of Wilmington so you may be anxious to know that the car is up to the task and won’t leave you stranded.

You really do need to plan ahead for a major road trip – there are a lot of things to get ready. Where should you start? You could start with the tires. Look them over for tread wear and check to see that they are properly inflated. Take a quick test drive around Wilmington to see if you can feel any vibrations: are the wheels are in balance? Is the car tracking straight? Is the alignment ok?

Come in and see us for trip inspection.

Kirkwood Auto Center
4913 Kirkwood Highway
Wilmington, Delaware 19808
302-995-6179

The next thing is a full service oil change to make sure all of your fluids are topped off and you have fresh oil for the trip. And if your car has over 75,000 miles, you may consider putting in the high-mileage formulation to clean harmful sludge deposits in the engine. You may also need a new PCV valve and an engine air filter.

How about your transmission and brakes? Have you had your transmission and brakes inspected in the last six months?

How are your wiper blades? There’s nothing like not being able to get rid of the bug juice on a long road trip away from Wilmington.

Check your owners’ manual for any other recommended service and have Kirkwood Auto Center do the multi-point inspection before you head out.

Consider also having the coolant system serviced – you want to stay within the manufacturer’s recommendations. If you’re towing a trailer you’ll want to be keep in mind that you’ll be going a long way under severe conditions.

A lot of folks overlook severe conditions like towing, or summer heat, or driving on dirt roads. Plan ahead for your next road trip – we want you to get there and back.

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TPMS: Tire Pressure Monitoring For Your Wilmington Auto

June 30th, 2010 by kirkwood

You may know that all 2008 model year and newer cars, mini-vans and light trucks in Wilmington come with a tire pressure monitoring system. Many slightly older vehicles around Wilmington have these systems as well. A tire pressure monitoring system – called TPMS – consists of sensors on each wheel that measure tire pressure.

If tire pressure drops 25 percent below the manufacturer’s recommended pressure, the sensor sends a signal to a monitoring unit that causes a warning to light up on the dashboard. When you see the warning light, you know it’s time to put some air in your tires.

There are many benefits to driving with properly inflated tires around Wilmington. First is cost savings. Running at the correct air pressure improves fuel economy. Driving on under-inflated tires is like driving through sand – it drags down your fuel economy. You’ll also see longer, more even tread wear so your tires’ll last longer.

Another important benefit of properly inflated tires is increased safety. Under-inflated tires become hotter and that heat can actually lead to tire failure – possibly resulting in an accident. Your car and the tires themselves will just perform better and more safely around Wilmington with properly inflated tires.

Local Wilmington consumer groups, law-makers and vehicle manufacturers advocate TPMS systems hoping that they will save lives, property damage and inconvenience. While you can’t put a value on saving a life, we keep in mind that TPMS systems will carry a cost.

The systems themselves are added into the price of the car. The batteries in the sensors will have to be replaced from time to time. Parts will break and need to be replaced. In colder climates around Delaware, ice and salt are frequent causes of failure.

In addition, there are other behind-the-scenes costs to be aware of. Every time a tire is replaced, repaired, rotated or balanced, the tire technician has to deal with the TPMS system.

Your service center (Kirkwood Auto Center) must purchase equipment used to scan and reactivate the TPMS system after every tire service. Because older tire change equipment can damage TPMS sensors, your service center may need to buy expensive, new tire changers.

Since there is no uniformity among manufacturers, technicians need to be trained on several TPMS systems. These behind-the-scenes costs are very real to your service center.

That’s why they are anxious for you to understand the financial impact of TPMS systems. In the past, they’ve been able to quickly and cheaply provide tire services, and then pass the low cost on to you as an expression of their good will. But now even these simple jobs will take much longer.

Sensors will need to be removed and reinstalled. Even a tire rotation will require that the monitor be reprogrammed to the new location of each tire. When a car battery is disconnected, the TPMS system will need to be reprogrammed.

So when you start so see the cost of tire changes, flat repairs and rotations going up, please keep in mind that it’s because of this new safety equipment. Kirkwood Auto Center just wants to keep you safely on the road – and we’re committed to do so at a fair price.

It’s important to remember that the TPMS warning only comes on when a tire is severely under-inflated. You’ll still want to check your tire pressure on a regular basis. At every fill-up is best, but you should check pressure at least once a month. Here’s wishing you safe travels.

Contact Kirkwood Auto Center for more information about Tire Pressure Management Systems.

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